We recognise that many concerns will be raised informally and dealt with quickly. Our aims are to:
An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
If you have a complaint, please contact Vicki Gilman, Director and BABICM Chair
You can write to Vicki Gilman, the Chair and Director at: BABICM, 303 Warth Business Centre, Warth Industrial Park, Warth Road, Bury, BL9 9TB or email the Director by clicking here.
If you do not want a meeting or it is not possible, Vicki Gilman will send you a detailed reply to your complaint. This will include suggestions for resolving the matter. This will be done within 5 working days of completing our investigation.
It is good practice for BABICM members or the company that they work for to have a complaints procedure in place. The person making the complaint should therefore obtain the relevant complaints policy and procedure from the individual BABICM member or the company they work for.
BABICM has a comprehensive customer and complaint procedure with the involvement of Managers/Directors until the matter is resolved to the satisfaction of all parties.
If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us using our details below. We will respond to your query within 3 – 5 working days. This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.
All team members are trained in customer service standards, will exhibit customer friendly service skills and be knowledgeable, professional and courteous in meeting the needs of our customers.
BABICM will return all phone calls and emails received from clients within 24 hours. Where we are unable to meet this agreement, we will inform you of this as soon as possible and agree a new deadline.
As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet the business needs and that they are consistently applied to all our customers.
BABICM seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Director, Angela Kerr in the first instance, where they will be acknowledged.
We comply fully with the provisions of the General Data Protection Regulation. Any personal or confidential information held by us about a client or a team member is fully accessible to that person or body for review or editing by contacting the Director, Angela Kerr.
Wherever possible, without compromising our legal requirements and professional standards, we strive to reduce the burden of unnecessary paperwork.
303 Warth Business Centre, Warth Industrial Park, Warth Road, Bury, BL9 9TB
t: 0161 762 6440