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BABICM Council

BABICM council is formed of volunteers from the membership. Members can apply to be on council as vacancies become available at the AGM each year (which is held at the summer conference). Members are voted in for 6 years and continue as volunteers. There is a minimum number of 12 council members at any one time.

BABICM council meets 6 times per year, 2 face to face and 4 webinar. Council members are required to attend meetings regularly and should more than 2 meetings be missed over the 12 months they are asked to step down. The council works to support BABICM’s aims and to act as representatives of the membership.

BABICM is committed to having a diverse and inclusive community of Council members. Our Council is an inclusive forum where ideas, suggestions and best-practice are welcomed and considered in an open and transparent way.

We welcome and encourage nominations from the broadest possible range of people, recognising that this diversity brings huge value to the work we do. BABICM is dedicated to equality of opportunity and we actively promotes a diverse and inclusive environment.

When selecting candidates, we give some consideration to our aim to maintain a broad range of professional backgrounds and skill sets, representative of the membership on council and in working groups.

We actively encourage and welcome applications from people of all backgrounds, particularly those from under-represented and minority groups.

Would you like to raise a topic at one of our Council Meetings?

BABICM Council Members

Vicki Gilman

BABICM Chair and Director

Vicki is an experienced Case Manager, Health Entrepreneur and Clinical Specialist Neurophysiotherapist who led the formation of Social Return Case Management Ltd and as Managing Director of Social Return Case Management, takes overall responsibility for leadership and development of the service. Her path to her current role has been via her clinical specialism in neurological rehabilitation from specialist inpatient settings to community rehabilitation, across NHS, military, third sector and independent provision (with an MSC in Neurorehabilitation squeezed in on the way!). For many years she provided expert witness testimony to the courts as a specialist neurophysiotherapist.  Never far from the sharp-edge of working with clients and families, she has set up and run several successful services in the rehabilitation sphere and enjoys the challenge of balancing ethical high quality services with responsibly run businesses, comprising skilled and cohesive teams of professionals.

Vicki is a past TEG chair and BABICM council member and past chair of the Northern Acquired Brain Injury Forum.

To contact Vicki, please click here.

Stacey Bryant

Council Member

Stacey qualified as a Solicitor in 1998 and is a Legal Director at Enable Law and a Director of Foot Anstey Trust Corporation Ltd. She heads up the Court of Protection Team at Enable Law. This is a team of approx. 30 supporting in the region of 170 clients managing assets exceeding £150m. Stacey is regularly instructed by other firms to provide expert evidence in personal injury and clinical negligence litigation in relation to the costs of a professional Deputy or Trustee and  has given evidence to the Court in that capacity.
The vast majority of the clients they support at Enable Law have sustained an acquired brain injury. That could be as a result of a birth injury, a clinical incident or other traumatic event. Her clients will invariably have sustained multiple and profound injuries leading.
Stacey has significant experience of supporting clients with complex needs. The work undertaken can range from complex applications to the Court of Protection, to buying and adapting properties and supporting with the implementation of care and therapy packages.
She is a strong advocate of multi-disciplinary collaboration. As a Deputy she believes it is essential to work very closely with all those supporting my client to ensure they remain at the heart of the decision making process and are enabled, where possible, to make their own decisions. Where they lack the capacity to do so, collaboration ensures she is able to make best interests decisions based on all of the relevant information.
Stacey is a firm believer that as a Deputy, one of the most important things to do is to take the time to build relationships with our clients and their ‘team’ to understand their wishes, feelings and beliefs.

Sue Brown

Chair of Training & Education Group & Council Member

Sue started her career in case management in 2004 working at a national case management company.

She continued to expand her knowledge and experience of working with both children and adults with a wide range of disabilities following completion of her Psychology degree in 2008, Sue went on to be Director and Registered Manager until February 2019.

Sue is Director of Browns Case Management, with overall responsibility on all clinical and operational matters.  She has a real passion for clinical excellence and improving the quality of life for those catastrophically injured.  Sue is actively involved in the supervision and development of case management within her organisation.  She champions effective and positive risk taking with her clients.

Sue helped to set up the first Headway group in the Wigan and Leigh District and continues to be a major force in driving the group forward with attendance increasing steadily.  She has been the Chairperson since 2015 and very much enjoys supporting survivors of brain injury in their local community.

Sue has been a member of BABICM for a number of years and wanted to contribute to the development of the case management sector as a whole.

Louise Chance

Council Member

Louise qualified as an Occupational Therapist  from Cardiff University in 1988.  She began working at Pinderfields Hospital in 1990 in neurological rehabilitation, where she gained considerable experience in acute neurological care.  In 1994 she began as a member of the interdisciplinary team at The Priory Highbank team, providing inpatient rehabilitation for adults with acquired brain injury.

She became lead Occupational Therapist in 1998 completing her Masters’ degree in Occupational Therapy. Joining the senior management team in 2000, Louise had responsibility for the transitional living service providing inpatient and outreach rehabilitation. Louise established A Chance for Life Ltd in 2002. Consulting in 2003, she developed Lancashire and Cumbria’s pathway for acquired brain injury rehabilitation.

Since 2005 Louise has been working full time as a Case Manager and more recently, has begun writing expert witness reports. Louise is an active member of North Cumbria Headway and a committee member of the Northern Acquired Brain Injury Forum (NABIF). Louise is interested in all aspects of Brain Injury and Rehabilitation. In the last decade her work has been focused on establishing complex support packages in the community.

Louise became an advanced member of BABICM in 2002 and has also been a member of the Professional Practice Membership Group.

Viv Cooper

Council Member

Viv is an Occupational Therapist and Brain injury Case Manager with over 30 years of clinical experience in rehabilitation and case management. She is  a founding partner with Three Case Management and one of the Directors of the 3HUB Case Management community.

Viv has experience in training and supervision and before developing our business was employed in the NHS for 25 years most recently as a neurorehabilitation team manager setting up an award winning service in the south east.

Jackie Dean

Chair: Research Group & Council Member

Currently a Case Manager and Director of N-Able Services Ltd in the North West, Jackie has worked in the role of a Brain injury Case Manager since 1994. Jackie is a Fellow of BABICM, having previously acted as Chairperson from June 2010 – June 2013. Jackie remains wholly committed to raising the standard of care and rehabilitation for people with acquired brain injury and continues to represent BABICM in the work with CMSUK and the VRA, regarding development of a register of case managers.

Victoria Leever

Chair, Professional Practice Membership Group & Council Member

Vic qualified as an Occupational Therapist in 2002 from the University of Derby, initially commencing her career in both hospital and community settings with a special interest in neuro rehabilitation before joining Anglia Case management in 2009.  Vic has progressed, to become a Clinical Team Lead for Children and Young People, and now sits on the Senior Management Team. This role encompasses her passion for staff development, as it includes the supervising and training of Case Managers, and the management of ACM’s Assistant Case Managers.Vic has a small, complex case load of children and young people with brain injuries, cerebral palsy and other complex disabilities. Her previous experience in neuro rehabilitation, in hospital and community settings has given her an excellent understanding of the challenges and complexities faced by clients and their families after sustaining a brain injury. She uses her therapy background to support young people with the transition from the parental home to adult living where she works in conjunction with other professionals to enable her clients to meet their rehabilitation goals and housing adaptations. Vic has experience of managing the challenges which arise in a child’s education, including the co-ordination of services in relation to Educational Health Care Plans and sourcing of an appropriate school to ensure a child’s needs are met.

Vic also undertakes occupational therapy expert work.

Vic is an advanced member of BABICM and has been an active member of Professional Practice and Membership group  since 2016, within her role on PPMG Vic completes the advanced membership reviews.

Harvinder Kaur

Council Member

Harvinder is an Occupational Therapist qualifying from the University of East Anglia in 2008, initially starting her career in the NHS working in acute hospitals and community settings before moving to the private sector in 2013. Harvinder completed a Masters in Medical Law developing an in-depth knowledge in personal injury and clinical negligence litigation, fuelling her interest in the medico-legal field and case management.

Harvinder joined Anglia Case Management in 2015, working as a case manager with clients with complex and catastrophic injuries, specialising in traumatic brain injuries. Harvinder progressed to the Clinical Lead for the London region and line managed the London Case Management team. She is an experienced Clinical Manager and in 2023, Harvinder established Kaur Case Management Ltd. She is the Clinical Director at Kaur Case Management and continues to work as an independent case manager.

Harvinder holds a diverse case load of adult clients with brain or complex injuries. She takes pride in being a strong advocate for her clients to ensure they are receiving a high standard of care and support by all the services involved. She is passionate about sharing her knowledge, developing her expertise and strongly believes in lifelong learning. She is committed to self development, collaborative working and promoting best practice and excellence within the profession.

Harvinder achieved her Advanced BABICM membership in 2019. She is based in Central London and prides herself in being culturally aware, inclusive and practises cultural sensitivity in her work. Harvinder embodies the values and aims of BABICM and will be able to contribute a unique perspective based on her personal and professional experience.

Andrew Patterson

Council Member

Andrew is a Neuro-Physiotherapist with 10 years experience of community neuro-rehabilitation. He joined JS Parker Ltd, North East Office, as a Case Manager in January 2017 and has a caseload of adults with brain injury and complex disabilities.

Andrew varies his approach to his caseloads to accommodate the unique requirements of all individuals. All input provided is client centred so that their aspirations and goals are the primary focus of rehabilitation input.

The client’s aspirations and goals are the basis of any therapy intervention and Andrew guides and monitors this with the use of specific interdisciplinary goals. The therapists involved in all caseloads understand the approach that is required and Andrew ensures that the chronology of the client progress is documented and reviewed appropriately.

Andrew is responsible for initial needs assessments and co-ordination, monitoring and supervision of support and rehabilitation packages for clients, both pre and post settlement and has experience in managing complex packages which require a range of support up to 24 hours. All support packages managed by Andrew adhere to CQC requirements at all times.

Commitment to brain injury is demonstrated by Andrew’s involvement as a trustee at Headway Wearside. He is also working towards his advanced BABICM membership, with a date scheduled in October 2020.

Andrew Rose

Chair of Company Strategy Group and Council Member

Andrew is the Director at AKA Case Management Ltd and was previously a Director and Treasurer of BABICM. He has worked with clients with brain injury and complex needs since 2006. His background is in Psychology and he has over 20 years experience in training and lecturing.

Andrew has worked in both England and Australia and has specialised in working with clients in the community who exhibit challenging behaviour to extreme challenging. His experience includes working with individuals who have endured trauma and abuse, brain injury, mental health challenges and multiple diagnoses.

Andrew has a passion for Motivational Interviewing (MI), delivering training in MI in England and Australia. He also has experience in delivering training in ABI, positive behaviour support, problematic sexual behaviour and systemic dialectical behaviour therapy.

Maggie Sargent

Council Member

Maggie Sargent was part of the steering group that established BABICM back in the 1990s and is an active director of a case management company, supervising case managers across the UK and into Europe. Maggie is Nursing Adviser on the advisory board for Headway National and is a life member. She is also an advanced member of BABICM and was also a director on the board of CMS UK from 2002 to 2004.

In 2004 Maggie published a paper at The European Brain Injury Symposium at the Vatican on caring for clients in the community with PVS and has published other papers on costs of care in the community. She was an invited speaker on case management at the ‘Fifth World Congress for Neuro-Rehabilitation’, which took place in Rio de Janeiro in September 2008, and also at the PEOPIL Conference, which took place in Malta in June 2009, and was chosen to contribute a chapter on care and case management in the recently published APIL Guide to Catastrophic Injury Claims.  Maggie also presented at the European Neuro-Convention.  Maggie was invited to The International Brain Injury Association World Congress in New Orleans in March 2017, the largest international conference on the subject of brain injury – and in September 2017 she was Honorary Chair at BIT’s 4th Annual World Congress of Orthopaedics in China and presented on travel opportunities for clients with spinal cord injuries.  Maggie was awarded the Lifetime Achievement Award 2017, and Maggie Sargent and Associates were winners of Medico-Legal Provider of The Year award 2017.

Maggie is currently a co-director of an International case management company, which offers case management services for clients with profound disability. In 1997 she established a local nursing service for the community funded by charitable donations, through which provides nursing care within a patient’s home. In 2011 she established the Oxford Group of The Silver Lining Charity and later the Bristol/Bath group, providing social opportunities and challenges for clients with brain injury, which have a combined client-group of over 50 service users at present. She also lecture’s at seminars across the country on costs of care both in the public and private sectors.  Maggie also runs trips for charity each year such as skiing in France, safari trips in Africa, camping in Northern France, and surfing in Devon.  Having spent a lot of time recently on various charitable endeavors, Maggie feels that she would like to devote some more time to BABICM in these crucial times.

She is an independent case manager and she runs an independent case management company with her co-director, Kate Russell and feels that, with the many changes on the horizon, it is now time to get back onto the BABICM Council after having had a break for some years.

Daniel Thomas

Council Member

Daniel is a HCPC qualified music therapist with over two decades of experience in his profession. He has dedicated his clinical work to support children and families, focusing on attachment, bonding, and resilience. Throughout his career, Daniel has provided therapeutic interventions in a range of environments, including prisons, mental health settings, and special and mainstream schools, working with children suffering from various conditions, including brain injuries.

Daniel is highly regarded in his field and has held memberships in several umbrella organisations, including the Neurologic Music Therapy Advisory Council and the World Federation of Neurorehabilitation. Additionally, he currently serves on the Editorial Board of the NeuroRehab Times.

In 2013, he co-founded Chroma. As the Managing Director of Chroma, he leads the largest and foremost provider of HCPC regulated Creative Arts Therapies services in the United Kingdom. Chroma’s team of over 100 art, drama, and music therapists work collaboratively with multidisciplinary teams, supported by Chroma’s experienced management team.

Daniel is a regular contributor to conferences and other speaker opportunities within the world of case management and PI/COPD and remains passionate about the collaborative role the creative arts therapies can play within these sectors. He is also passionate about supporting the case management world to continue to develop robust practice, innovative thinking and resilience/self-care within its members.

Daniel enjoys keeping fit through triathlon, and has two daughters.

Abbie Udall

Council Member

Abbie is a renowed specialist Case Manager working with adults and children who have sustained a brain injury.

Abbie is an Occupational Therapist by background and started working for the NHS in 2003. After starting work as a Case Manager in 2016. Abbie was acknowledged for her Case Management work, being awarded Catastrophic Case Manager of the year by the CMSUK in 2022.

Abbie works closely with her clients and clinical teams to devise personalised, goal driven treatment and support plan to achieve the best outcomes. She is passionate about client centred care which is, in part, why she was presented with the award by CMSUK and also previously shortlisted for various Case Management accolades.

After setting up AU Associates in 2018 Abbie has supported, supervised and grown her team of Specialist Case Managers to provide input to clients in the Northeast and Yorkshire. Abbie is known to always be available for her team and the wider Case Management community as a source of information and support.

Abbie’s passion and knowledge for the profession proceeds her. An example of this was through Abbie’s determination to become CQC certified in a climate where this was not the norm for ‘small’ Case Management companies; she had to jump through many hoops to achieve this. AU Assocaites were added to the register and audited shortly after achieving a ‘Good’ standard of care; no mean feat. Abbie has offered her time, support and guidance to other companies looking to achieve the same.

Abbie works with litigation cases on both a joint and single instruction basis and maintains a highly professional relationship with all parties involved in a claim. She is an excellent communicator.

Working across the spectrum of Case Management (with adults, children, multitrauma, brain injury, pre and post claim, medical neglegance etc.) has allowed Abbie to build a wealth of clincal and experiencial knowledge which she is happy to use to guide and advice others. Abbie is well connected in the Case Management wider community and is always eager to build others’ networks whether that be new Case Managers and reputable KCs or introducing ‘new to the scene’ clinicians to well established teams.

Outside of working as a Case Manager and being the director of a successful business, Abbie has been the Director of Headway Teesside since 2020. Abbie is always willing to give her time to support others where she can.

This is echoed in her involvement in local charites such as Middlesbrough Women’s Street Watch.


Jennifer Whittall

Council Member

Jennifer Whittall is a very experienced Case Manager, specialising in SCI, ABI, and more often than not combined presentation of a complex nature.

Jennifer qualified in 1982 and has worked in the Medico-Legal / Case Management roles within the sector for over 26 years.

Jennifer is a qualified Physiotherapist who prepares Expert Witness Report for Care, Physiotherapy and rehabilitation.  Prior to this, Jennifer was a Senior Physiotherapist and then Manager of the Midlands Centre for Spinal Injuries.

As Director of Jennifer M Whittall Ltd,  Jennifer leads a team of Specialist Associates.  The company is CQC registered.

It is a small team delivering a high standard of client focussed and personalised service and applying for this nomination Jenny would hope to bring pragmatic input to the organisation of the day to day challenges of working in the sector; with all the demands placed upon Case Managers and how the organisation can support them with all the changes being offered in the field.

The Ethos of Jennifer M Whittall, personally as well as for her team, is to facilitate the clients to lead a fulling lifestyle, not just based on care alone, but also lifestyle, activities and always seeking for opportunities for the clients to look into and “have a go”.

Jennifer has a good network with many individuals and rehabilitation teams.

Jennifer is well known in the field of Case Managers and Experts as well as the Midland Centre for spinal injuries.

Sally Wilkinson

Council Member & Vice Chair of TEG

A registered general and mental health nurse by background Sally has worked in the case management sector for 11 years. Sally also developed the client liaison role within a leading law practice and worked for over 20 years in the NHS in various rehabilitation settings.

Sally is Clinical Director at JS Parker Limited which is the largest case management organisation in the North of England. She has overall responsibility for the clinical direction of the company which incorporates both the case management, expert witness and therapy services.

Her areas of responsibility include maintaining clinical practice and policy, quality and compliance, staffing and developments within clinical practice. She holds a small case management caseload and an ever-growing expert witness caseload both consist of adults with brain injuries and complex needs as a result of trauma.

Sally has been a member of BABICM for many years achieving Advanced Membership in 2011. She strives to adhere to and advocate for the principles, guidelines and competencies within practice at JS Parker and across the case management sector.

She joined TEG in 2014, and enjoys working with colleagues from across the sector to develop exciting and progressive training events.


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