Effective from: July 2026
These Terms & Conditions apply to all BABICM events unless otherwise stated.
BABICM means The British Association of Brain Injury and Complex Case Management.
Delegate means the individual attending the event.
Booker means the individual or organisation responsible for making the booking.
Event includes conferences, workshops, webinars, online learning, hybrid events, training courses and any other event organised by BABICM.
Current event details, programmes and delegate fees are available on the BABICM website.
Before making a booking, delegates should carefully review the event information to ensure the content is suitable for their learning needs.
All bookings must be made using the online booking system.
A booking acknowledgement will be sent by email once a booking has been received.
A booking is only confirmed once full payment has been received or alternative payment arrangements have been agreed by BABICM.
Payment by debit or credit card is required at the time of booking.
An invoice and receipt will be issued automatically.
Where payment by BACS has been selected, an invoice will be issued to the named booker.
Payment must be received within 30 days of the invoice date, or no later than one working day before the event, whichever occurs first.
Payments should be made in Pounds Sterling to:
Bank: Lloyds Bank
Sort Code: 30-15-53
Account Number: 01197539
Please quote your invoice number as the payment reference.
BABICM reserves the right to cancel any booking where payment has not been received by the due date.
Registration times and venue information are provided within the booking confirmation and on the BABICM website.
The person making the booking is responsible for ensuring delegates receive all event information.
Failure to attend an event does not entitle the delegate to a refund.
Attendance certificates or CPD certificates will only be issued to delegates who attend the event.
BABICM will communicate primarily by email using the address supplied during booking. If updated contact details are provided, future correspondence will be sent to the revised address.
Delegates are responsible for:
All cancellation or transfer requests must be submitted in writing to BABICM.
Refunds will be processed as follows.
| Notice Received | Refund |
|---|---|
| More than 30 days before the event | 70% refund |
| 29 days or less before the event | No refund |
| Notice Received | Refund |
|---|---|
| More than 42 days before the conference | 70% refund |
| 41 days or less before the conference | No refund |
If the registered delegate is unable to attend, another delegate may attend in their place at no additional charge.
Where possible, BABICM should be notified in writing before the event.
BABICM reserves the right to amend the programme, speakers, timings, venue or event format where necessary.
BABICM also reserves the right to cancel or postpone an event due to insufficient bookings or circumstances beyond its reasonable control.
If BABICM cancels an event, delegates may choose either:
BABICM accepts no responsibility for travel, accommodation or other costs incurred by delegates.
For online or hybrid events, delegates are responsible for ensuring they have:
BABICM cannot be held responsible for technical issues experienced by delegates.
Joining links are issued to the named delegate only and must not be shared.
BABICM endeavours to deliver all advertised speakers and programme content.
However, circumstances beyond our control may require changes.
Views expressed by speakers are their own and do not necessarily represent those of BABICM.
BABICM accepts no liability for advice or opinions expressed by speakers or contained within presentation materials.
All presentations, recordings, slides, handouts and other materials remain the intellectual property of BABICM and/or the individual presenter unless otherwise stated.
Materials are provided for the personal learning and professional development of registered delegates only.
Delegates may not:
any event materials without prior written permission.
Photography, filming and audio recording may take place during BABICM events.
Images and recordings may be used in:
Delegates who do not wish to appear should notify the registration desk upon arrival.
BABICM will make every reasonable effort to respect these requests but cannot guarantee delegates will not appear incidentally in group photographs or recordings.
Delegates may not record any BABICM event without prior written permission.
BABICM is committed to providing accessible and inclusive events.
Delegates requiring reasonable adjustments should notify BABICM as early as possible and wherever practical at least two weeks before the event.
Every reasonable effort will be made to accommodate requests.
BABICM is committed to providing a professional, respectful and inclusive environment.
Delegates are expected to behave professionally at all times.
BABICM reserves the right to refuse admission or remove any delegate whose behaviour is considered:
No refund will be payable in these circumstances.
Where refreshments or catering are included, this will be stated within the event information.
Delegates must notify BABICM of any dietary requirements by the deadline specified for the event.
Evening meals are only included where specifically stated.
Where exhibition or sponsorship opportunities are available, details will be published on the BABICM website.
Exhibitor information, including venue access and setup instructions, will be sent directly to the nominated exhibitor contact.
BABICM processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information collected may include:
This information is used for:
Delegates may withdraw consent for marketing communications at any time.
Delegates have the right to request access to, correction of or deletion of their personal data.
Requests should be sent to:
BABICM
Office 15, Phoenix House
100 Brierley Street
Bury
BL9 9HN
Email: secretary@babicm.org
Complaints regarding data processing may be made to the Information Commissioner’s Office.
Delegates are responsible for arranging any insurance they consider necessary.
BABICM accepts no responsibility for loss of or damage to personal belongings.
BABICM shall not be liable for failure to deliver an event due to circumstances beyond its reasonable control, including but not limited to:
Where practical, BABICM will seek to reschedule the event or offer an appropriate alternative.
Nothing within these Terms & Conditions excludes liability for death or personal injury caused by negligence or for any liability that cannot legally be excluded.
Subject to this, BABICM’s total liability shall not exceed the amount paid by the delegate for the relevant event.
BABICM shall not be liable for any indirect or consequential losses, including travel expenses, accommodation costs, loss of profits or business interruption.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions, together with the event information published on the BABICM website, constitute the entire agreement between BABICM and the delegate.
No variation to these Terms & Conditions shall be valid unless confirmed in writing by a Director of BABICM.
No statement or representation made by any BABICM employee or representative shall amend these Terms & Conditions unless confirmed in writing.
Document Control
Version: 2.0
Effective Date: July 2026
Document Owner: Chief Operating Officer
Next Review Date: July 2028