For many people who have sustained a severe injury, (such as a brain injury, spinal cord injury or birth injury), it is sometimes suggested that a case manager might be of help. If you have never had a case manager you may not know exactly what this person might do and how they might help.
A case manager should be a qualified health or social care professional. Case managers will have experience of working with individuals who have similar needs to you/your family member.
We at BABICM recommend that all case managers working with people with complex needs should be a member of BABICM. BABICM Advanced members have demonstrated significant experience, skills and knowledge in working with clients with complex needs. They should also have extensive knowledge about rehabilitation and what can help improve your day to day life.
Case managers work closely with you to identify what is important to you now and what might be important to you in the future. They then work with you to assist you in meeting your ongoing needs. Case managers continually review things with you and provide support to you as your life changes.
If you are experiencing pain or a change in your physical abilities, it might be appropriate to involve a physiotherapist. There might be a team of therapists arranged to work with you. This is sometimes referred to as a multidisciplinary team.
The case manager will help guide you through the different options available to you and follow through the choices you make.
Case managers work throughout the UK either for a particular case management company or individually. Case managers will work with you in your own home and in your local area.
It is really important that your case manager should be someone who you feel you could work with. They need to be a really good communicator and have experience of working with other people with similar needs. You need to feel happy to contact them and ask them to assist you with the things you need. They should be organised as they are the person co-ordinating services for you. You need to feel that they understand you and what is important to you.
Many people will have a case manager suggested to them if they are pursuing a compensation claim. If this is the case then your solicitor will include the costs of the case manager in your claim.
A case manager usually has an hourly rate and charges for time they spend visiting you, writing reports, telephone conversations and for dealing with other people on your behalf or if they are organising things for you. They would have a different rate for travel time and will charge mileage also.
For our policy and guidance on raising a concern or complaint about individual brain injury case managers, please click here.