Tracey is a Registered General Nurse and has extensive experience in the management of clients who have sustained neurological injuries, having worked in neurological rehabilitation and management for over 10 years in the NHS before becoming a Case Manager in 2007.
Tracey is now a Neurological Case Manager and one of the founding Partners of COOCI Associates LLP who specialise in case management services for highly complex cases, working with both adults and children, helping clients and families whose lives have been significantly changed through personal injury or clinical negligence. This is achieved this by co-ordinating timely rehabilitation opportunities that facilitate life and living for people who have experienced a change in their health and social status.
Tracey has been a member of BABICM for many years and joined the Training Events Group in 2018 to enable her to contribute to the training and development of case managers across the sector.
| Matt has been a personal injury solicitor for over 25 years. His main areas of practice are high value, complex claims involving brain injury, spinal injury and limb loss. He has a track record of succeeding with difficult and hard-fought cases at trial.
Matt is an APIL accredited senior litigator. Throughout his career he has been an active supporter of Headway and is currently on the Board of Trustees for Headway Salford, having previously served as Secretary for both the Wakefield and Huddersfield branches. |
Joy is a partner in the Compensation Protection Unit and has specialised in Property and Affairs Court of Protection Matters since qualification in September 2016. Prior to qualification, Joy gained significant experience in both personal injury and clinical negligence claims. Joy is a volunteer in Horatio’s Garden Wales and a part of their Fundraising Committee and a Director of Moss Rose Cottage. Joy also plays an active role in the chartable work undertaken for Headway Cardiff and South East Wales, Rookwood Spur and Ronald McDonald House. Joy has recently ran the London Marathon to raise vital funds for Cerebral Palsy Cymru. Joy is an active committee member for the Court of Protection Practitioners Association Cymru. Joy is also an associate member of The Association of Lifetime Lawyers, a senior member for the Professional Deputies Forum and an associate member of the Association of Contested Trusts and Probate Specialists
Tom is a qualified speech & language therapist with 16 years’ experience of working with adult clients who have an acquired brain injury. He worked in the NHS for almost 11 years in acute and community rehabilitation settings in the West Essex area.
Tom left the NHS and started working as a brain injury case manager in May 2015 whilst also setting up his own independent SLT service, providing communication and swallowing assessments and rehabilitation to clients following acquired brain injury. This included working with clients with TBI at a local neuro-rehabilitation centre in Hertfordshire.
Tom joined Ben Holden Ltd in June 2019 working with a variety of clients with brain and spinal injuries across East Anglia and the South East.
Tom has extensive experience working with this dynamic client group, establishing and coordinating highly complex rehabilitation programmes. Tom has also worked alongside statutory services and has established working relationships with primary healthcare, community mental health services and charity services such as Headway.
Tom has recently commenced the full time employed role of Clinical Services Manager within the company where the focus will be on improving and maintaining clinical quality across the company. He will also continue to work with a small clinical case management and SLT caseload within the company.
Minnieke became a qualified Occupational Therapist in 2004 and has since gained experience in a range of settings, mainly focusing on acute neurology and rehabilitation. She transitioned into case management in 2016 and has supported clients with acquired brain injuries, spinal cord injuries, and complex orthopaedic injuries. Alongside her role as a case manager, she still practices as an Occupational Therapist and prepares Care and OT expert witness reports for court use.
Her passion for case management is rooted in her commitment to delivering the highest quality service for her clients during rehabilitation and beyond. Minnieke is especially dedicated to training and supporting staff in how to understand and manage individuals with brain injuries.
She joined the BABICM council both to further her own development and to contribute positively to improving the lives of people with brain injuries. Her aim is to ensure case managers truly appreciate the unique challenges these clients face. In addition to educating case managers and support workers, she is also committed to informing other relevant professionals.
Minnieke holds Advanced Registered Practitioner Membership with BABICM.
Jenny Webster is a case manager and mentor for Westcountry Case Management and has extensive experience of working with clients with complex conditions including acquired brain injury and spinal injury arising from medical negligence and personal injury.
Additionally, Jenny has 18 years experience as an occupational therapist in the community, with an interest in neurological conditions, oncology, palliative care and general rehabilitation.
Jenny achieved Advanced Membership of BABICM in June 2016 and joined the Training Events Group in 2019.
Alison is a registered mental health nurse and developed a love for brain injury rehabilitation when she began working as a staff nurse at the Kemsley Unit, St Andrews Hospital, in 1995. She became a case manager in early 2000 and has thoroughly enjoyed having a full and varied caseload ever since.
Over the years, Alison has worked with clients with wide ranging needs, but has a particular passion for supporting people who have dual TBI/mental health diagnoses. Never averse to a challenge, managing risk and risky behaviours is something she has never shied away from, firmly believing that we should open up as many opportunities for people as possible. In recent years, she has begun undertaking expert witness work, adding another, slightly different challenge to her working week.
Alison is a former member of TEG and is delighted to have the opportunity to join the group again. She is the Director of Alison Wright Associates Ltd and has always been keen to support others to develop their understanding and skills in case management.
Alison re joined the Training Events Group in 2024.
Nicole is a paediatric and adult Case Manager, Paediatric Clinical Lead and Assisting Director for Faye Hammond Consultancy. Nicole qualified as a paediatric nurse in 2014 and has since gained experience in various private and NHS settings. By background, Nicole is a specialist complex care nurse with over 14-years’ experience working with children and adults.
Nicole has been a case manager since 2018 and holds strong values. Nicole has greatly developed her skills to support young people and adults to mange their complex needs. Nicole classes herself as having particular interest in managing the care of those that require rehabilitation from traumatic and acquired brain injuries. This aspect of nursing has always been a passion of hers with having both personal and professional experience of looking after children, adults and family members who have been through their own rehabilitation process. This therefore allows Nicole to use her knowledge and experience to manage such caseloads of children and adults with neurological injuries, whilst also understanding the implications on the individual and their family members due to personal experience.
In previous and current roles, Nicole has been responsible for clinical governance, developing assessment protocols and participating in strategic development plans and implementation. Nicole demonstrates key skills in clinical assessments of complex and case management packages, working with clinical specialists ensuring robust, optimum and safe practices. She has assisted with training and developing of new case managers, ensuring training is specific to the individual’s needs.
Sian is a qualified physiotherapist with over 20 years experience working within the NHS, across all aspects of neurological rehabilitation.
For the past eight years Sian has worked as a case manager, specialising in acquired brain injury (ABI) and the management of complex individuals.
Since 2025, Sian has held the role of Case Management Lead within Case Management Cymru’s senior leadership team, focusing on induction and ongoing support for new case managers and the professional development of the wider case management team. This role involves engaging with colleagues to identify training needs and preferences, ensuring delivery is relevant and accessible.
Sian is an IRCM Registered Case Manager and has been a Registered Practitioner member of BABICM since 2020.
Victoria is a Clinical Specialist Occupational Therapist and Senior Case Manager, specialising in brain and spinal cord injuries, with a strong commitment to education, collaboration, and evidence-based rehabilitation. As Managing Director and Head of Case Management at Breakthrough Case Management, she combines active clinical work with leadership, ensuring her practice remains grounded in real-world client experience-based rehabilitation.
Her commitment to lifelong learning is reflected in her diverse training portfolio. She has completed the Birmingham City University Business School Help to Grow programme, holds a Level 3 Award in Coaching (ILM), and maintains registration with the IRCM. Victoria actively engages in continued professional development, attending industry conferences annually, alongside additional training, webinars, and international learning opportunities such as the World Health Expo in Dubai.
Victoria is committed to shaping high quality, accessible training for case managers. She values the opportunity to work alongside colleagues to support best practice and strengthen the wider case management community.
Sheena is a Chartered Physiotherapist, graduating from the University of Ulster in 2012, with 14 years’ experience working across a variety of healthcare settings, including senior management roles in the NHS. Sheena became a Case Manager in 2019 and currently manages a diverse caseload of clients who have experienced brain injury, psychological trauma, amputation and complex orthopaedic injuries.
Sheena is an IRCM Registered Case Manager and is registered with BABICM, CMSUK, VRA, CSP and HCPC. She is currently undertaking a PG Cert in Musculoskeletal Medicine at the University of Leeds.
Lisa Brown is the Founder and CEO of Coastal Case Management and a qualified physiotherapist with nearly 30 years of clinical experience in rehabilitation, case management, and expert witness practice. Since qualifying in 1996, she has specialised in spinal cord injury, complex orthopaedics, neurological rehabilitation, and the management of clients with catastrophic injuries and complex needs, supporting both adults and children to achieve meaningful rehabilitation outcomes.
Lisa established Coastal Case Management in 2010 and has developed a clinician-led service delivering bespoke rehabilitation and case management support across the South of England, alongside expert witness services nationwide. She is highly experienced in the coordination of complex multidisciplinary rehabilitation programmes, Immediate Needs Assessments, Court of Protection cases, EHCP support, property adaptation projects, and the recruitment and management of support teams.
Throughout her career, Lisa has worked closely with solicitors, insurers, statutory services, healthcare professionals, clients, and families, helping individuals navigate the challenges of recovery following life-changing injury. Her approach combines evidence-based practice, collaborative working, and client-centred goal setting, with a strong emphasis on achieving practical and sustainable outcomes. She is particularly recognised for her clear, structured reporting, pragmatic recommendations, and commitment to advocacy and rehabilitation excellence.
Alongside her clinical work, Lisa is passionate about advancing standards within the case management profession. As a previous Treasurer on the board of CMSUK, she has contributed to the development of training, study days, and conferences that support the growth of high-quality case management across the UK. She has extensive experience in education, mentoring, and professional development, drawing on a career that has included NHS leadership roles, private healthcare service development, expert witness practice, and the design of transitional rehabilitation services.
Lisa brings to the BABICM Training and Education Group a wealth of experience in rehabilitation, leadership, and service development, together with a long-standing commitment to improving outcomes for clients and supporting the ongoing development of the case management profession.
Vic qualified as an Occupational Therapist in 2002 from the University of Derby, initially commencing her career in both hospital and community settings with a special interest in neuro rehabilitation before joining Anglia Case management in 2009. Vic has progressed, to become a Clinical Team Lead for Children and Young People, and now sits on the Senior Management Team. This role encompasses her passion for staff development, as it includes the supervising and training of Case Managers, and the management of ACM’s Assistant Case Managers.Vic has a small, complex case load of children and young people with brain injuries, cerebral palsy and other complex disabilities. Her previous experience in neuro rehabilitation, in hospital and community settings has given her an excellent understanding of the challenges and complexities faced by clients and their families after sustaining a brain injury. She uses her therapy background to support young people with the transition from the parental home to adult living where she works in conjunction with other professionals to enable her clients to meet their rehabilitation goals and housing adaptations. Vic has experience of managing the challenges which arise in a child’s education, including the co-ordination of services in relation to Educational Health Care Plans and sourcing of an appropriate school to ensure a child’s needs are met.
Vic also undertakes occupational therapy expert work.
Vic is an advanced member of BABICM and his one of the paid advanced assessors for the advanced membership assessments.