Tracey is a Registered General Nurse and has extensive experience in the management of clients who have sustained neurological injuries, having worked in neurological rehabilitation and management for over 10 years in the NHS before becoming a Case Manager in 2007.
Tracey is now a Neurological Case Manager and one of the founding Partners of COOCI Associates LLP who specialise in case management services for highly complex cases, working with both adults and children, helping clients and families whose lives have been significantly changed through personal injury or clinical negligence. This is achieved this by co-ordinating timely rehabilitation opportunities that facilitate life and living for people who have experienced a change in their health and social status.
Tracey has been a member of BABICM for many years and joined the Training Events Group in 2018 to enable her to contribute to the training and development of case managers across the sector.
| Matt has been a personal injury solicitor for over 25 years. His main areas of practice are high value, complex claims involving brain injury, spinal injury and limb loss. He has a track record of succeeding with difficult and hard-fought cases at trial.
Matt is an APIL accredited senior litigator. Throughout his career he has been an active supporter of Headway and is currently on the Board of Trustees for Headway Salford, having previously served as Secretary for both the Wakefield and Huddersfield branches. |
Joy is a partner in the Compensation Protection Unit and has specialised in Property and Affairs Court of Protection Matters since qualification in September 2016. Prior to qualification, Joy gained significant experience in both personal injury and clinical negligence claims. Joy is a volunteer in Horatio’s Garden Wales and a part of their Fundraising Committee and a Director of Moss Rose Cottage. Joy also plays an active role in the chartable work undertaken for Headway Cardiff and South East Wales, Rookwood Spur and Ronald McDonald House. Joy has recently ran the London Marathon to raise vital funds for Cerebral Palsy Cymru. Joy is an active committee member for the Court of Protection Practitioners Association Cymru. Joy is also an associate member of The Association of Lifetime Lawyers, a senior member for the Professional Deputies Forum and an associate member of the Association of Contested Trusts and Probate Specialists
Tom is a qualified speech & language therapist with 16 years’ experience of working with adult clients who have an acquired brain injury. He worked in the NHS for almost 11 years in acute and community rehabilitation settings in the West Essex area.
Tom left the NHS and started working as a brain injury case manager in May 2015 whilst also setting up his own independent SLT service, providing communication and swallowing assessments and rehabilitation to clients following acquired brain injury. This included working with clients with TBI at a local neuro-rehabilitation centre in Hertfordshire.
Tom joined Ben Holden Ltd in June 2019 working with a variety of clients with brain and spinal injuries across East Anglia and the South East.
Tom has extensive experience working with this dynamic client group, establishing and coordinating highly complex rehabilitation programmes. Tom has also worked alongside statutory services and has established working relationships with primary healthcare, community mental health services and charity services such as Headway.
Tom has recently commenced the full time employed role of Clinical Services Manager within the company where the focus will be on improving and maintaining clinical quality across the company. He will also continue to work with a small clinical case management and SLT caseload within the company.
Minnieke became a qualified Occupational Therapist in 2004 and has since gained experience in a range of settings, mainly focusing on acute neurology and rehabilitation. She transitioned into case management in 2016 and has supported clients with acquired brain injuries, spinal cord injuries, and complex orthopaedic injuries. Alongside her role as a case manager, she still practices as an Occupational Therapist and prepares Care and OT expert witness reports for court use.
Her passion for case management is rooted in her commitment to delivering the highest quality service for her clients during rehabilitation and beyond. Minnieke is especially dedicated to training and supporting staff in how to understand and manage individuals with brain injuries.
She joined the BABICM council both to further her own development and to contribute positively to improving the lives of people with brain injuries. Her aim is to ensure case managers truly appreciate the unique challenges these clients face. In addition to educating case managers and support workers, she is also committed to informing other relevant professionals.
Minnieke holds Advanced Registered Practitioner Membership with BABICM.
Jackie Waggott is a Case Manager and Director of Operations at Social Return Case Management with a clinical background as a specialist physiotherapist. Jackie has over twenty years of experience of working with clients with neurological difficulties in the community.
Her previous roles have also included complex case co-ordination as a clinician, and leading multidisciplinary teams. Jackie’s specialist interest lies particularly in brain injury rehabilitation, however Jackie relishes a challenge and welcomes working with clients who have a diverse range of complex conditions.
Jackie has been a Registered Practitioner member of BABICM since 2018 and joined the Training events group in 2019.
Jenny Webster is a case manager and mentor for Westcountry Case Management and has extensive experience of working with clients with complex conditions including acquired brain injury and spinal injury arising from medical negligence and personal injury.
Additionally, Jenny has 18 years experience as an occupational therapist in the community, with an interest in neurological conditions, oncology, palliative care and general rehabilitation.
Jenny achieved Advanced Membership of BABICM in June 2016 and joined the Training Events Group in 2019.
Alison is a registered mental health nurse and developed a love for brain injury rehabilitation when she began working as a staff nurse at the Kemsley Unit, St Andrews Hospital, in 1995. She became a case manager in early 2000 and has thoroughly enjoyed having a full and varied caseload ever since.
Over the years, Alison has worked with clients with wide ranging needs, but has a particular passion for supporting people who have dual TBI/mental health diagnoses. Never averse to a challenge, managing risk and risky behaviours is something she has never shied away from, firmly believing that we should open up as many opportunities for people as possible. In recent years, she has begun undertaking expert witness work, adding another, slightly different challenge to her working week.
Alison is a former member of TEG and is delighted to have the opportunity to join the group again. She is the Director of Alison Wright Associates Ltd and has always been keen to support others to develop their understanding and skills in case management.
Alison re joined the Training Events Group in 2024.
Nicole is a paediatric and adult Case Manager, Paediatric Clinical Lead and Assisting Director for Faye Hammond Consultancy. Nicole qualified as a paediatric nurse in 2014 and has since gained experience in various private and NHS settings. By background, Nicole is a specialist complex care nurse with over 14-years’ experience working with children and adults.
Nicole has been a case manager since 2018 and holds strong values. Nicole has greatly developed her skills to support young people and adults to mange their complex needs. Nicole classes herself as having particular interest in managing the care of those that require rehabilitation from traumatic and acquired brain injuries. This aspect of nursing has always been a passion of hers with having both personal and professional experience of looking after children, adults and family members who have been through their own rehabilitation process. This therefore allows Nicole to use her knowledge and experience to manage such caseloads of children and adults with neurological injuries, whilst also understanding the implications on the individual and their family members due to personal experience.
In previous and current roles, Nicole has been responsible for clinical governance, developing assessment protocols and participating in strategic development plans and implementation. Nicole demonstrates key skills in clinical assessments of complex and case management packages, working with clinical specialists ensuring robust, optimum and safe practices. She has assisted with training and developing of new case managers, ensuring training is specific to the individual’s needs.
Sian is a qualified physiotherapist with over 20 years experience working within the NHS, across all aspects of neurological rehabilitation.
For the past eight years Sian has worked as a case manager, specialising in acquired brain injury (ABI) and the management of complex individuals.
Since 2025, Sian has held the role of Case Management Lead within Case Management Cymru’s senior leadership team, focusing on induction and ongoing support for new case managers and the professional development of the wider case management team. This role involves engaging with colleagues to identify training needs and preferences, ensuring delivery is relevant and accessible.
Sian is an IRCM Registered Case Manager and has been a Registered Practitioner member of BABICM since 2020.
Victoria is a Clinical Specialist Occupational Therapist and Senior Case Manager, specialising in brain and spinal cord injuries, with a strong commitment to education, collaboration, and evidence-based rehabilitation. As Managing Director and Head of Case Management at Breakthrough Case Management, she combines active clinical work with leadership, ensuring her practice remains grounded in real-world client experience-based rehabilitation.
Her commitment to lifelong learning is reflected in her diverse training portfolio. She has completed the Birmingham City University Business School Help to Grow programme, holds a Level 3 Award in Coaching (ILM), and maintains registration with the IRCM. Victoria actively engages in continued professional development, attending industry conferences annually, alongside additional training, webinars, and international learning opportunities such as the World Health Expo in Dubai.
Victoria is committed to shaping high quality, accessible training for case managers. She values the opportunity to work alongside colleagues to support best practice and strengthen the wider case management community.