Andrew is a Neuro-Physiotherapist with 10 years experience of community neuro-rehabilitation. He joined JS Parker Ltd, North East Office, as a Case Manager in January 2017 and has a caseload of adults with brain injury and complex disabilities.
Andrew varies his approach to his caseloads to accommodate the unique requirements of all individuals. All input provided is client centred so that their aspirations and goals are the primary focus of rehabilitation input.
The client’s aspirations and goals are the basis of any therapy intervention and Andrew guides and monitors this with the use of specific interdisciplinary goals. The therapists involved in all caseloads understand the approach that is required and Andrew ensures that the chronology of the client progress is documented and reviewed appropriately.
Andrew is responsible for initial needs assessments and co-ordination, monitoring and supervision of support and rehabilitation packages for clients, both pre and post settlement and has experience in managing complex packages which require a range of support up to 24 hours. All support packages managed by Andrew adhere to CQC requirements at all times.
Commitment to brain injury is demonstrated by Andrew’s involvement as a trustee at Headway Wearside. He is also working towards his advanced BABICM membership, with a date scheduled in October 2020.
Currently a Case Manager and Director of N-Able Services Ltd in the North West, Jackie has worked in the role of a Brain injury Case Manager since 1994. Jackie is a Fellow of BABICM, having previously acted as Chairperson from June 2010 – June 2013. Jackie remains wholly committed to raising the standard of care and rehabilitation for people with acquired brain injury and continues to represent BABICM in the work with CMSUK and the VRA, regarding development of a register of case managers.
Alyson has been a Lecturer in Psychology at University of Plymouth, School of Psychology since 2011. Alyson runs the MPsych and MSc Clinical Psychology programmes as well as acting as module lead for some of the clinical modules. Alyson also works privately as a psychotherapist, her research interests include working with people with long term conditions, particularly those with appearance-altering conditions and brain injuries. Alyson has experience of working with clients and family members of those with acquired brain injuries, both in research and in clinical practice and is also a trustee for Headway Somerset.
https://www.plymouth.ac.uk/staff/alyson-norman
Philippa is an independent Occupational Therapist, expert witness and advanced brain injury case manager. Her professional experience has focussed on supporting individuals and their families following an acquired brain injury. Her professional experience has been in community, hospital, rehabilitation units and long-term care settings. She completed a MSc in Health Sciences from University of London in 1995 and a Diploma in Inclusive Environments from Reading University in 2005.
Philippa’s speciality is the rehabilitation and care of individuals with acquired brain injuries alongside a secondary diagnosis such as a learning disability, or neuropsychiatric difficulties.
She has gained a Post Graduate Certificate in Autism and Aspergers from Sheffield Hallam University in 2017, and a Post Graduate Certificate in Research Methods in 2019 from the University of Worcester.
With a commitment to enhance the research knowledge base, Philippa has embarked on a MPhil/PhD alongside her lecturing role on the BSc Hons Occupational Therapy degree course at the University of Worcester.
Sally has been working as a case manager since 2007 and gained her advanced membership in 2019. She qualified as an Occupational Therapist in 1990 with a BSc from Christchurch College, Canterbury and later completed an MSc in Occupational therapy from Exeter University in 2002. After working on a rotation through mental health, physical disability and community work, her work has focused on adults with neurological conditions. Sally has a caseload of clients with a brain injury, including those with mental health difficulties and challenging behaviour. She has experience in managing complex support packages and in mentoring other newer case managers. Her research specifically looked at quality of life after stroke, and she is committed to research into long term outcomes for clients after brain injury. She has a particular interest in return-to-work post ABI and continues to work as an independent occupational therapist supporting clients back to work.
Jo Clark-Wilson is an Occupational Therapist and she completed a BA (Open University) in Psychology and Research in 1986. She specialized in brain injury rehabilitation, prior to establishing Head First in May 1994. She works as a Case Manager, Expert Witness, Research and Writer and is chair of Brains Matter, a local charity.
Jo was a founder member of BABICM (British Association of Brain Injury Case Managers). She was Chair of BABICM for the period 2003-2006; Chair of the Professional Standards Group developing competencies and standards for Brain Injury Case Managers; and helped establish the BABICM research group. In June 2016 she was granted an Honorary Fellowship of the British Association of Brain Injury Case Managers.
Jo has undertaken research and written articles and books with colleagues; the subjects have included the Neurofunctional Approach to Rehabilitation, Hierarchy of Functional Skills, and Case Management (please see Open Access in Brain Injury). She has been involved with setting up and supporting research projects for BABICM members, as a member of the research group.
Rachael is an advanced BABICM practitioner and has worked as a case manager for Independent Living Solutions for six years. Rachael’s caseload is mainly adults with brain injury and complex disabilities. Rachael has been an occupational therapist since 2002 working with adults with long term conditions.
Rachael regards herself as a lifelong learner and has been an active member in research for many years. In 2016 Rachael completed her MSc in Clinical Leadership at the University of Southampton.
Rachael has completed various research projects with a focus on people with long term conditions.
Rachael has previously been the research and development lead for the Royal College of Occupational Therapists specialist section for independent practice. This role involved setting strategic objectives and reviewing grant applications.
Mark is a social work qualified independent brain injury case manager and expert witness and has worked with individuals and families affected by acquired brain injury since 1991.
Mark is Advanced Member of British Association of Brain Injury Case Managers (BABICM), former Chair of the BABICM Training and Education Sub-Group and former elected member of the BABICM Council, a Trustee of the Brain Injury Social Work Group, a member of the National Mental Capacity Forum (NMCF) Leadership Group, a member of the Advisory Board of the Mental Health and Justice Project, Kings College London and an Executive Committee member of the International Network of Social Work Acquired Brain Injury.
Kim has been working as a Case Manager at JSP since 2017, and has worked in brain injury specialist services since 2009. In practice, Kim works alongside multi-disciplinary teams, legal teams, clients and their families to deliver tailored support. Kim has a range of experience setting up and managing care packages. She has proven experience of mentoring team leaders and support workers to build a client centred approach and has built strong working relationships within support teams. At JSP Kim also provides training for Support Workers, families and professionals on the effects of brain injury and how to effectively support people post-injury. Improving understanding of brain injury is a passion of Kim’s and she enjoys delivering training or presenting on the topic. Previous job roles include working with families and support systems for those with brain injury, through dedicated community based projects, and delivering holistic support has remained a professional interest.
In 2024 Kim completed an MSc in Forensic Mental Health, alongside working as a full time Case Manager. Throughout the 3 year masters she focused on how the module topics related to people with brain injury. This developed her interest and theoretical understanding of the effects of childhood injury and offending as well as aspects of Scottish mental health law and offending risks.
Abbie is a renowed specialist Case Manager working with adults and children who have sustained a brain injury.
Abbie is an Occupational Therapist by background and started working for the NHS in 2003. After starting work as a Case Manager in 2016. Abbie was acknowledged for her Case Management work, being awarded Catastrophic Case Manager of the year by the CMSUK in 2022.
Abbie works closely with her clients and clinical teams to devise personalised, goal driven treatment and support plan to achieve the best outcomes. She is passionate about client centred care which is, in part, why she was presented with the award by CMSUK and also previously shortlisted for various Case Management accolades.
After setting up AU Associates in 2018 Abbie has supported, supervised and grown her team of Specialist Case Managers to provide input to clients in the Northeast and Yorkshire. Abbie is known to always be available for her team and the wider Case Management community as a source of information and support.
Abbie’s passion and knowledge for the profession proceeds her. An example of this was through Abbie’s determination to become CQC certified in a climate where this was not the norm for ‘small’ Case Management companies; she had to jump through many hoops to achieve this. AU Assocaites were added to the register and audited shortly after achieving a ‘Good’ standard of care; no mean feat. Abbie has offered her time, support and guidance to other companies looking to achieve the same.
Abbie works with litigation cases on both a joint and single instruction basis and maintains a highly professional relationship with all parties involved in a claim. She is an excellent communicator.
Working across the spectrum of Case Management (with adults, children, multitrauma, brain injury, pre and post claim, medical neglegance etc.) has allowed Abbie to build a wealth of clincal and experiencial knowledge which she is happy to use to guide and advice others. Abbie is well connected in the Case Management wider community and is always eager to build others’ networks whether that be new Case Managers and reputable KCs or introducing ‘new to the scene’ clinicians to well established teams.
Outside of working as a Case Manager and being the director of a successful business, Abbie has been the Director of Headway Teesside since 2020. Abbie is always willing to give her time to support others where she can.
This is echoed in her involvement in local charites such as Middlesbrough Women’s Street Watch.