Vic qualified as an Occupational Therapist in 2002 from the University of Derby, initially commencing her career in both hospital and community settings with a special interest in neuro rehabilitation before joining Anglia Case management in 2009. Vic has progressed, to become a Clinical Team Lead for Children and Young People, and now sits on the Senior Management Team. This role encompasses her passion for staff development, as it includes the supervising and training of Case Managers, and the management of ACM’s Assistant Case Managers.
Vic has a small, complex case load of children and young people with brain injuries, cerebral palsy and other complex disabilities. Her previous experience in neuro rehabilitation, in hospital and community settings has given her an excellent understanding of the challenges and complexities faced by clients and their families after sustaining a brain injury. She uses her therapy background to support young people with the transition from the parental home to adult living where she works in conjunction with other professionals to enable her clients to meet their rehabilitation goals and housing adaptations. Vic has experience of managing the challenges which arise in a child’s education, including the co-ordination of services in relation to Educational Health Care Plans and sourcing of an appropriate school to ensure a child’s needs are met.
Vic also undertakes occupational therapy expert work.
Vic is an advanced member of BABICM and has been an active member of Professional Practice and Membership group since 2016, within her role on PPMG Vic completes the advanced membership reviews.
Emily qualified as a general nurse in 1996, then specialised in mental health in 1998 establishing an extensive mental health nursing career in both hospital based and community settings, working with young adults with first onset psychosis through to older adults with dementia.
The knowledge and experience she gained within the diverse field of mental health nursing, including crisis team and A&E liaison psychiatry roles, proved to be highly transferable to brain injury case management, and she joined Head First in 2016, providing case management support to brain injured clients and their families, working with adults, teenagers and children.
Establishing a therapeutic working relationship with her clients and their families, based on open communication, honesty and trust is a vital part of my role, and she is passionate about advocating for individuals and families, in ensuring that they have access to services that facilitate optimal rehabilitation and quality of life. Emily holds a diverse caseload of complex clients with brain injuries and additional mental health needs, many of whom also have complex social circumstances.
In addition to managing her own case load, as a senior practitioner she provides clinical supervision within the Head First team and is committed to ensuring her peers are well supported to enable professional development and maintain high standards for their clients.
Emily is an advanced member of BABICM since 2020 and an assessor for advanced membership reviews since 2024.
Janine qualified as an Occupational Therapist in 1990 and has worked predominantly in the field of Brain Injury since that time. She joined Head First Case Management Services in 1997 as a Brain Injury Case Manager. Over time, her role developed to include to clinical supervision for all staff, developing training programmes for case managers, support workers and other professionals. She is now the Clinical Manager at Head First.
Janine is interested in empowering clinicians, enabling and shaping best practice, ensuring people with brain injuries and their families receive the best possible service and outcomes.
Janine has been an active member of BABICM since 2011, initially on the Education subgroup, and since 2013 as part of the joint working group with CMSUK and VRA, developing a framework for case management practice standards, and working towards accrediting case management as a profession. Janine joined BABICM Council in 2017 and sits on the Professional Practice & Membership Group in addition to representing BABICM on the joint working group.
Shikha is a Neuro Physiotherapist and Case Manager with extensive experience in neurological, musculoskeletal, and long-term rehabilitation. She completed her Bachelor of Physiotherapy degree in 2003 and has worked in various multidisciplinary setups in Delhi, India, and the UK.
Since 2014, Shikha has been a Case Manager and current working at Case Management Services Ltd, specialising in supporting clients with brain injuries, orthopaedic injuries, spinal injuries, and musculoskeletal issues. Her role involves setting SMART goals, designing community-based rehabilitation programs, and managing care teams. Shikha is dedicated to providing comprehensive support, conducting risk assessments, and monitoring client progress through regular reports and multidisciplinary team meetings.
Shikha’s professional memberships include the Health Care Professions Council, the Chartered Society of Physiotherapy, and the British Association of Brain Injury and Complex Case Management. (BABICM). She continues to enhance her skills through various training programs and conferences
Anita qualified as an occupational therapist in 1997 at Leicester University. Anita has specialised in the field of Acquired Brain Injury (ABI) since 2000 and began working as a case manager with Westcountry Case Management in 2004.
Anita took on the role of clinical support manager at Westcountry Case Management in June 2015. She undertakes a variety of activities to support case managers in their clinical practice.
Anita is an advanced member of the British Association of Case Managers and has previously been part of the BABICM training and events group. Anita is passionate about brain injury and other complex disabilities, and the impact they have on people’s lives. She carries a small caseload, which is work she thoroughly enjoys.
Caroline has worked as a specialist case manager and has supervised case management teams in the UK since 2016. Caroline specialises with Brain Injuries, psychologically complex cases and also Vocational Rehabilitation Case Management. Caroline runs Phelps Case Management, based in Leeds with a small team of Associate Specialist Case Managers located around the North of England.
Caroline has experience in working with people with multifaceted psychosocial situations, mental health challenges and /or developmental disabilities; Caroline’s background is in Psychology and she has proficiency in working with a Neurobehavioral approach and IDT working. Following Caroline being shortlisted for CMSUK Case Manager of the Year 2019 and VRA-UK Finalist 2019, the Phelps team were awarded Team of the Year 2023 by the Vocational Rehabilitation Association.
Nicola qualified as an Occupational Therapist in 2010 at the University of Cumbria. She has specialised in the field of Acquired Brain Injury since qualifying and began working as a Case Manager and Occupational therapist for A Chance for Life Ltd in 2012.
Nicola holds a mixed case load of adults and children with brain injury complex needs. She works with rehabilitative approach, working as part of an individualised multi-disciplinary team to ensure the clients needs are met and best outcomes achieved. Nicola is passionate about working with a client centred approach and finding solutions to achieve client goals and improving their quality of life. She has experience in establishing complex care packages in the community including Support Worker recruitment, supervision, training and development.
In 2018 Nicola progressed to the role of Senior Case Manager at A Chance for Life Ltd. In this role she provides leadership, clinical supervision and development to case managers. In this role Nicola has also developed training packages and deliver training to other clinicians and support workers
Nicola gained her BABICM Advanced membership in 2019.
Heidi is director of StanleySmith Case Management Ltd. She has worked as a case manager for 11 years and gained her advanced member of BABICM in 2015. She joined the BABICM Professional Practice and Membership group in 2018.
Heidi qualified as an occupational therapist in 2000 and gained extensive experience in social care, NHS and education settings, working with children and young people with neurological injury. Since 2009 Heidi has worked as a case manager and independent occupational therapist. In her occupational therapy role, she works as a care expert with Jacqueline Webb and Co.
Heidi is rehabilitation focused. In her case management role, she sets up and co-ordinates the child/young person’s rehabilitation so that her clients are able to maximise their potential. Heidi is keen to ‘think outside the box’ and she uses her passion and drive to motivate the client, family and other professionals and services supporting the client. Central to this is collaborative working and pushing through barriers to ensure that her clients have a tailored approach so that their participation in all daily activities can be promoted as much as possible. Heidi is experienced in setting up and managing both employed and agency care packages. Education, social inclusion and play/ recreation are key occupations in childhood and Heidi works tirelessly to ensure her clients are able to participate in these activities and move forward in their development and transition to adulthood.
Heidi has excellent assessment and report writing skills which she uses both within her case management and care expert role. Heidi mentors other paediatric case managers and carries out quality assurance with paediatric experts at Jacqueline Webb.
Heidi is passionate about her work and has a sound knowledge base and experience in neurological injury with children and young people.
Marisol graduated, as an occupational therapist, from Cardiff University in 2008. She has worked in forensic psychiatry for a private hospital provider, NHS hospital trusts in South Wales, West and North Yorkshire and in private practice as a case manager from 2017. Currently, her personal caseload comprises exclusively adults with complex needs and social situations.
She is engaged in all stages of the rehabilitation journey from intensive care to long term community support and successful in working with extended family units, dependants, and spouses. She has worked with clients with complex safeguarding and risk management needs, those with a forensic history and with repeated police contact.
Marisol formed Stoneham Therapy Services Ltd in 2020 and, in addition to her personal caseload, supervises case managers, case management assistants, occupational therapists and rehabilitation assistants.
Marisol is zealous in empowering clients to be at the centre of their rehabilitation and support and to receive exceptional service. She is a former Lead Assessor of Headway’s Approved Provider Scheme and has been a member of BABICM since 2017 . She is a registered practitioner and joined the Professional Practice & Member Group in 2025
Anna is a Chartered Psychologist, graduating with a BSc in Psychology in 1993. Anna has worked in neuropsychological rehabilitation since 1994 when she started work as an assistant psychologist working with clients with acquired brain injury. She worked with clients and their families in the community and also at an in-patient neuro-rehabilitation unit.
Anna has been a brain injury case manager since 1998. Anna works with clients with complex needs and has a particular interest in running community rehabilitation packages. Anna is National Clinical Co-ordinator for Tania Brown Ltd, providing supervision and development to case managers and is passionate about all case managers working from a client goal-directed perspective.
Anna was a core part of the working group leading the development of core competencies for BABICM produced in 2010 and part of the team who wrote the BABICM standards of professional practice.