Accessibility Options
24 Nov





BABICM Members - Full series price (4 sessions)


Standard Rate

Non-Members - Full series price


Standard Rate




from 11am

12 pm


Support Packages: The Devil is in the Detail – Part 4

An informative webinar series across four weeks, guiding case managers through the process of setting up and managing support packages for our clients. Sessions will include tips, hints and information about topics such as considering agency versus direct employment, record keeping and managing employment issues. Of particular interest to case managers will be the session on CQC compliance and how to navigate the process both during the initial set up and on an ongoing basis. The series will be wrapped up with two presentations from two families of service users exploring their lived experience of having support workers in the family home and what we might need to consider.

Event ChairKatie Strong – Managing Partner of London Court of Protection at Irwin Mitchell

Session 1: The nuts and bolts of support packages 3rd November 2022

Speakers – Joanne Foster and Jenny Webster


           Joanne Foster                                                   Jenny Webster
North Star Case Management                    Westcountry Case Management

This session will cover

  • Care agency versus direct employment
  • Assessing costs and hourly rates of pay
  • Funding for care packages
  • Determining clients’ daily care and support needs
  • Recruitment Process
  • Current challenges of recruitment in the care sector


Session 2: The non-negotiables of CQC compliant practice – 10th November 2022

Speaker – Jo Renshaw – Northstar Case Management

This session will cover

  • Regulatory standards
  • Induction
  • Training
  • Supervision
  • Care and risk planning
  • Policies and Procedures
  • Support worker daily records

Session 3: Spanners in the works of a day to day support package – 17th November 2022

SpeakerWren Hooper – Westcountry Case Management

This session will cover:

  • Common challenges of managing directly employed support staff
  • Parameters of the support worker role when working in someone’s home and managing expectations
  • Breakdown of relationships; how to avoid and how to manage
  • HR advice; capability, grievance and disciplinary issues
  • Relationships between support staff
  • CCTV considerations
  • Safeguarding
  • Incidents

Session 4: The family’s perspective of a care package – 24th November 2022


Katie Strong – Managing Partner of London Court of Protection at Irwin Mitchell

From the perspective of a property and affairs deputy, Katie Strong will talk about supporting clients with direct employment of support workers and the challenges that may arise, provide an insight on costs, explore the case manager’s position and delineation of roles between the deputy and case manager and how to achieve this, and consider what a deputy requires of the case manager to ensure compliance and high quality practice.

This session will also look at care packages from a family’s perspective. Family member Michael Anderson will also be speaking on his on personal experience of in-home care packages for his 28 years old son.


Marketing Opportunities

We are proud of the continued success and added value offered to sponsors and exhibitors of our training and events programme. For this event, we are offering:

Programme Advert

Programme Advert in delegate pack, Full Colour A4 page £75 plus VAT

Programme Advert in delegate pack, Full Colour ½ page  £50 plus VAT

Email to book an advertising space



Contact Us

For further information on this event, please contact the BABICM office.



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