Accessibility Options
26 May





BABICM Members - Full series price (4 sessions)


Standard Rate

Non-Members - Full series price


Standard Rate




from 11am

12 pm


Recording Good Case Management in Settled and Unsettled Cases – Session 4

This brand new webinar series looks at how good case management is recorded, focusing on protecting the professionalism of case managers.  This series will look at case management/expert witness reporting writing, the rehab code and INA’s.

Confirmed Sessions 

Session 1 : 5th May 2022 at 11am  – Case management from an insurers perspective 

Raouf Achour – Partner at Horwich Farrelly

Raouf joined Horwich Farrelly in 2015 and was made Partner in 2019. Raouf has over 15 years’ experience of defending personal injury claims on behalf of insurers.  He is experienced in all aspects of quantum, complex liability enquiries, indemnity issues and policy disputes arising from misrepresentation and ambiguous policy wording.  He is instructed in a variety of catastrophic claims including employers’ liability, public and occupiers liability and works closely with a number of UK insurers advising on early stage investigations through to resolution. Raouf is experienced in dealing with multi-million pound claims involving complex rehabilitation packages and can advise on complex settlements involving statutory funding and Periodical Payment Orders. Raouf regularly delivers training to insurers on a wide range of topics.

This session covers

  • What do they look for in a case manager
  • Brief intro to Rehab Code and INA
  • What is helpful in terms of liaising
  • What is helpful in terms of reporting and recording
  • Navigating only certain recommendations being agreed

Session 2 : 12th May 2022 at 11am – Case management from an litigating solicitor’s perspective 

Andrew Lilley – Partner at JMW Solicitors

Andrew is the head of the firm’s industrial disease team and also has substantial experience in the area of catastrophic injury cases . He has dealt with numerous multi-million pound settlements and is experienced at taking over problem files from other firms , in one year alone settling 3 transferred cases for a total of £13.5 million pounds. Andrew is noted for his client care, and is regularly listed in Legal Guides, previously being described by them as ‘dogged’ and ‘highly regarded’. He is the firms appointed representative for both Headway and the Spinal Injuries Association, and is proud to be a Trustee of Headway Preston and Chorley. In the asbestos disease arena he had been involved in a number of ground breaking cases, including the reported case of Matthews v Herbert Collins Ltd.

This session will cover

  • What do they look for in a case manager
  • What is helpful in terms of clinical notes
  • Privileged information
  • Support worker records – review of them and also what’s helpful to include
  • Report writing – good report writing, getting started, what to include


Session 3 : 19th May 2022 at 11am – Case management from a care expert’s perspective 

Anita Pascoe – Clinical Lead Case Manager for Westcountry Case Management

Since 2000, Anita has specialised in working with teenagers and adults who have sustained a brain injury. This includes those resulting from strokes, haemorrhage, anoxic injuries, traumatic brain injuries, and brain injuries relating to birth.  

Anita has worked with many individuals and their families following brain injury. Having worked across several roles, spanning 20 years, Anita has procured significant insight into the difficulties which can be experienced long after formal rehabilitation and litigation have concluded.

This session covers

  • What is helpful in terms of clinical notes
  • Recording case management information
  • Support worker records
  • When the case manager and expert’s opinion differs


Session 4: 26th May 2022 at 11am – Case management from a Deputy’s  perspective 

Caroline Featherby – Solicitor in the Mental Capacity Team at Enable Law

Caroline is a  Solicitor in the Mental Capacity team specialising in Court of Protection work. This includes making deputyship applications, managing complex property and affairs, acting for both children and adults who have suffered a brain injury or adults that lack mental capacity to manage their finances due to dementia, making Statutory Will applications, putting Lasting Powers of Attorney and Personal Injury Trusts in place.

Caroline has significant experience in considering investment opportunities and working closely with financial advisors and investment managers, buying and selling property, project managing adaptations of property and liaising closely with the client, their family and support team.

This session will cover

  • What is helpful in terms of reporting
  • Requirements of the deputy in terms of COP
  • Sharing of SUP




Marketing Opportunities

We are proud of the continued success and added value offered to sponsors and exhibitors of our training and events programme. For this event, we are offering:

Programme Advert

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Contact Us

For further information on this event, please contact the BABICM office.


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